Shipping & Returns

SHIPPING POLICY

Purchases will be shipped by USPS, or via FedEx. The shipping and handling cost for your order is based on the total weight of the order. Orders are shipped on business days: Monday-Friday, excluding holidays. Normal shipping and processing are 2 to 3 business days. For faster delivery, upgrade your shipping method.

Priority Mail International® 6 - 10 business days to major markets, for faster delivery, upgrade your shipping method.

*Not all delivery methods are available to all areas.

Return & Exchange Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at contact@positiveintentbeauty.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
 

Shipping charges are not refundable.

 

You can always contact us for any return question at contact@positiveintentbeauty.com.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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TEL: 1 312 - 801 - 4470

Positive Intent 

427 S Cottage Grove Ave

Glenwood, IL 60425

EMAIL : contact@PositiveIntentBeauty.com

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